Shipping, Cancellation and Returns

DOMESTIC SHIPPING

• We offer free shipping for all domestic orders above INR 5,000.
• The deliveries are dispatched to the shipping address recorded at checkout within 3-5 working days from the date of receiving the order.
• All orders are processed from Indore (M.P.), India

INTERNATIONAL SHIPPING

• Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
• The deliveries are dispatched to the shipping address recorded at checkout within 3-5 working days from the date of receiving the order.
• Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.
• Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained.

TRACKING AND DELIVERY

• Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
• Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
• The order status can also be tracked on GE website footer “Order Status” link under “Customer Assistance.”
• If our delivery partners return the package(s) to us after attempting delivery, no refunds will be entertained.
• Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.

MODES OF PAYMENT

• For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options.
• For all International transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) as well as payments vide PayPal and PayU (third party payment gateways).
• American Express credit cards may not be accepted for some transactions, due to some technical issue with our payment partners. However, American Express card transactions can be routed through PayPal accounts.