FAQs

GENERAL & ABOUT US

What is Ekobae?
Ekobae is a purpose-driven slow fashion and lifestyle brand focused on eco-friendly, handmade products created by women and artisans across India. We stand for sustainability, cultural preservation, and responsible living.
Where are you located?
We are headquartered in Indore, Madhya Pradesh, with two physical stores in the city. Alongside our retail presence, we serve customers globally through our online platform. You can find our store addresses on the Contact page.
How can I contact you?
You can reach us via email at shop@ekobae.com or by filling out the contact form on our Contact Us page.
What are your operating hours?
Our customer support team is available Monday to Friday, 12 PM – 7 PM IST.

PRODUCTS & SERVICES

What products do you offer?
We offer a wide range of handcrafted clothing, accessories, home decor, and sustainable gifting options.
How much do your products cost?
Pricing varies by product. Please refer to individual product listings for details.
What is the quality of your products?
Our products are thoughtfully crafted using ethically sourced materials such as handloom weaves, handblock prints, cotton, silk, linen, and other natural fibers. We ensure durability and eco-consciousness by incorporating upcycled fabrics and promoting fair pricing, delivering sustainability with purpose and style.
Do you offer any warranties or guarantees?
We offer a 7-day return or exchange window for eligible products, subject to terms and conditions.
How do I use your products?
Product care instructions are included with each item and also available on the product page.
Are your products eco-friendly?
Yes, our products are progressively sustainable and eco-friendly, made from responsibly sourced and upcycled materials.

ORDERING & SHIPPING

How do I place an order?
Simply browse our site, add items to your cart, and proceed to secure checkout.
What payment methods do you accept?
We accept Visa, Mastercard, UPI, and most payment gateways.
What are your shipping options and costs?
We offer both standard and express shipping options. Shipping charges are calculated at checkout based on your location and the weight of your order. For international (overseas) orders, the shipping cost will be displayed at checkout. Within India, we offer free standard shipping on orders above ₹1000.
Do you ship internationally?
Yes, we ship internationally.
How long will it take to receive my order?
Delivery dates are usually mentioned under the product.
How can I track my order?
Tracking details will be shared via email once your order is shipped.

RETURNS & EXCHANGES

What is your return policy?
Refer to the Refund and Return policy page.
How do I return an item?
Contact us at shop@ekobae.com with your order number to initiate the return process.
Do you offer exchanges?
We strictly offer exchanges only in cases of size issues or product defects, subject to availability. For detailed guidelines, please refer to our Refund and Return policy page.
Who pays for return shipping?
We cover return shipping costs only in cases of size-related issues or product defects. The customer is responsible for the return shipping charges for all other reasons.

ACCOUNT & PRIVACY

Do I need an account to place an order?
No, but having an account helps you easily track orders and manage preferences.
How do I create an account?
Click "Sign Up" on our website and follow the instructions.
How do I reset my password?
Use the "Forgot Password" link on the login page to reset it.
Is my personal information secure?
Yes, your data is encrypted and protected through secure checkout and privacy measures.
What is your privacy policy?
Visit our Privacy Policy page to learn how we collect and use customer data.

OTHER FAQs

Do you offer gift wrapping?
Yes, gift wrapping is available on request during checkout.
Are your products ethically sourced?
Absolutely. Our products are responsibly made by women and artisans with ethical sourcing practices.
Do you offer bulk discounts?
Yes, please email shop@ekobae.com for bulk or wholesale order inquiries.
How can I leave a review?
Each product page has a review section where you can share your experience.
What if an item is out of stock?
We restock regularly. You can sign up for restock alerts on the product page.

Handmade Crafts and Décor Ideas for Janmashtami Decoration

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