Refund and Return Policy

ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per below criteria:

• Apparel is eligible for exchange for size related issues only after notifying us within 2 days of delivery. Original packaging and tags must be  intact, & the product is not used or washed.
• Footwear should be unused. Footwear  with worn soles or creased surface will not be accepted for exchange.
• Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
• Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
• Accessories and Jewellery are not eligible for returns or exchange.
• Customised products or special bulk orders are not eligible for returns or exchange.
• International orders are not eligible for returns or exchange.
• Gifts purchased online are not eligible for exchange/refund/return.

EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 2 days of delivery For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:

• Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
• We will organize a reverse pick up from the address stated in your invoice
• Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.

In case of size exchange of garments:

• Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.

REFUND POLICY

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed online 

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.